Winter Terms & Conditions

Winter Booking Terms & Conditions:

To secure your booking, a deposit of 50% of the total tariff is required within 7 days. The remaining balance is required 6 weeks prior to arrival. Payment in full is required within 7 days of booking if less than 6 weeks from arrival date. Payment in full is required within 48 hours of booking if less than 3 weeks from arrival date. 

Cancellation more than 60 days prior will incur a $150 booking fee. If cancelled 60 – 45 days prior to arrival a deduction of 50% of the total tariff will be made unless the apartment is re-let in which case a booking fee of $150 will be charged per apartment. No refund if cancelled less than 45 days prior to arrival unless the apartment is re-let in which case a booking fee of $150 will be charged per apartment.

Extra persons only with managers approval prior to arrival. Charges apply. 

A security bond is charged on all apartments, (amount is dependent on apartment type and size). Altitude Apartments management will not tolerate excessive noise and behavior which causes disturbance of other guests. Failure to respect Altitude Apartments policies will result in immediate eviction forfeiting all monies paid including the security bond.

 Due to Falls Creek Ski Lifts removing the Snowsports Guarantee, Altitude Apartments are no longer able to offer this guarantee. We strongly recommend travel insurance.

COVID 19 UPDATE

This policy is in addition to the standard booking terms and conditions above. In the event of any inconsistencies between these, this policy shall take precedence

  • Altitude Apartments will provide a cancellation, change of dates, credit forward orl refund on all prepaid accommodation if : The Falls Creek Alpine Resort is closed due to COVID 19 for part or all of your intended dates of stay or Government policies due to COVID 19 prevent you from travelling to the Falls Creek Alpine Resort for your intended dates of stay.
  • Cancellations with credit forward or full refunds will be provided if either of the circumstances listed are applicable within 7 days of your arrival.
  • Change of dates within the declared 2021 snow season can be requested at any time and are dependant on availability.

This policy provides you, our guests with more certainty booking accommodation at Altitude Apartments in these uncertain times and should be viewed as an addition to rather than a replacement for travel insurance which is highly recommended.